DirecTV Now customers are venting their frustrations Twitter after experiencing outages and buffering issues over the past several days.
— McB (@__McB__) December 28, 2017
An influx of new customers from DirecTV Now’s anniversary promotion may be a contributing factor.
It hasn’t been just the holidays that have seen these issues, however. According to Multichannel.com, the service has been plagued with outages and buffering ever since its launch in November of 2016.
AT&T didn’t respond directly but people familiar with the company did report that the buffering was relatively minor, lasting only a minute and that it impacted less than 25% of DirectTV Now customers. They also claim the problem has been resolved.
According to Fox4 News, the company (AT&T) has also been shifting several job positions. They have been hiring more in some areas of the company and laying off hundreds in other areas just before Christmas.